Govind Sharma
Customer Success Manager at A2Global Consulting with expertise in CRM solutions
- Role
- Customer Success Manager at A2global Consulting Private Limited
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Govind Sharma
I’m a Customer Success and Account Management professional with 6+ years of experience…
Experience
Customer Success Manager
A2global Consulting Private Limited
Jan 2024 — Present
As a Customer Success Manager, I championed the growth and retention of 160+ Enterprise and Mid-Market accounts, empowering businesses to unlock the full potential of our CLM contract management platform. My mission? To turn complex challenges into strategic wins while fostering partnerships built on trust and measurable outcomes.Key Achievements: Portfolio Leadership: Delivered tailored, white-glove support to high-value clients, driving platform adoption and ensuring alignment with their evolving business goals. Operational Efficiency: Streamlined workflows and internal processes, slashing response times by 30% and elevating the quality of customer interactions. Retention Growth Engine: Designed and executed success strategies that boosted client retention rates by 25% through proactive health monitoring and churn-risk mitigation. Data-Driven Advocacy: Analyzed usage metrics and KPIs to identify upsell/cross-sell opportunities, leading to 15% YoR (Year-over-Relationship) revenue growth across key accounts. Proactive Engagement: Orchestrated regular business reviews and check-ins, resolving pain points preemptively and maintaining a good client satisfaction score.
Education
Symbiosis Institute of Management Studies
Master of Business Administration - MBA, Accounting and Finance
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