Govindan Iyengar

About Govindan Iyengar

I am a strategic and client-focused Transition & Operations Leader with over 20 years…

Experience

1. Senior Group Manager Projects

   WNS

   May 2023 — Present

   Leading WNS projects to improve the efficiency of 250 accounts by implementing WNS in-house products.• Facilitating the roll-out of these products to enhance the performance of the quality and operations teams.• Directing and steering multiple projects to align with the corporate strategies and objectives. This includes consistently managing timelines, budgets, and resources and identifying potential risks.• Mentoring and coaching project managers and team members while fostering a collaborative and productive work environment.• Developing and maintaining robust relationships with key stakeholders, including clients, partners, and senior executives. • Contributing to the strategic planning by identifying new project opportunities that align with the organisation\'s overarching goals.• Enhancing and Optimizing Processes to innovate and improve project management processes, thereby augmenting efficiency and effectiveness across projects.• Ensuring that projects meet required quality benchmarks and adhere to relevant regulations and industry standards.• Overseeing the financial aspects of projects, including budget forecasting, allocation, and cost control, on an ongoing basis.• Identifying, evaluating, and reducing project risks to minimise their impact on timelines and budgets.• Compiling and Presenting comprehensive project reports and documentation for senior management and stakeholders, including updates on progress and final evaluations.• Keeping up-to-date with the latest project management technologies and tools to enhance project execution and team collaboration.

Education

• Bharat english high school

  SSC

  1992 — 2000

• National Institute of Management

  Master of Business Administration - MBA

  2008 — 2010

• Bharat college

  BCOM

  2000 — 2002

Skills

• Bpo
• Service Delivery
• Recruitments
• Business Process Improvement
• Process Excellence
• Payroll
• Mis
• Employee Engagement
• Workforce Management
• Shared Services
• Management
• Performance Management
• Crm
• Vendor Management
• Call Center
• Outsourcing
• Hro
• Process Migration
• Human Resources
• Peoplesoft
• Team Management
• Transition Management
• Process Improvement
• Call Centers
• Business Process Outsourcing (Bpo)
• Resource Management
• Sla
• Offshoring
• Personnel Management