Govind Agarwal
- Role
- Director Program Management, Customer Experience, Azure Enterprise at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Govind Agarwal
I\'m a Customer Experience and Program Management Executive passionate about solving…
Experience
Director Program Management, Customer Experience, Azure Enterprise
Aug 2022 — Present
Lead globally distributed team of 30+ Customer Experience Program Managers to elevate Azure Billing and Subscription experiences for Azure enterprise customers • Improve end-to-end customer experience and create best-in-class Azure commerce experiences & tools • Oversee OKR & KPI development, analysis, and refinement efforts rooted in customer satisfaction and engineering feedback, optimizing customer product experiences and exceeding target metrics over 20%
Education
Utkal University
B.E., Electrical Engineering
1995 — 1999
Jack Welch Management Institute
Master of Business Administration - MBA
2020 — 2022
Skills
- Enterprise Software
- Vendor Management
- Program Management
- Software Project Management
- Consulting
- Release Management
- Agile Methodologies
- Business Transformation
- Business Analysis
- Professional Services
- Soa
- Testing
- Leadership
- Scrum
- Pre-Sales
- Global Delivery
- Cross-Functional Team Leadership
- Saas
- IT Strategy
- Data Warehousing
- Sdlc
- Outsourcing
- Service Delivery
- Software Development
- Itil
- Erp
- IT Management
- Business Intelligence
- Enterprise Architecture
- Lync
- Project Management
- Siebel
- Resource Management
- Business Process
- Project Delivery
- Product Management
- Agile Project Management
- Management
- Business Process Improvement
- Pmo
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