Govinda Soni

About Govinda Soni

Every great customer experience starts with empathy—and that’s what I bring to the table every day. With over 5 years in customer support and document verification roles, I’ve built a career around solving problems efficiently while creating positive, lasting impressions.Currently working as a Customer Support Analyst at TaskUs India, I manage high-volume interactions across multiple channels (chat, email, and phone), resolving issues related to orders, payments, and delivery. With expert-level CRM proficiency and a focus on first-contact resolution, I’ve consistently exceeded KPIs and was recognized as the Best Performer three times. My ability to spot trends in customer feedback has led to meaningful process improvements that reduce friction and boost satisfaction.Previously at Teleperformance, I specialized in document verification—ensuring the authenticity and compliance of critical legal and financial paperwork. My accuracy rate of 98% helped streamline workflows and maintain high-quality standards across operations.Whether it\'s calming an upset customer or identifying a backend process flaw, I approach challenges with a solution-focused mindset, strong communication, and a commitment to quality. I’m skilled in CRM tools, process improvement, QA practices, and cross-team collaboration—all vital to delivering top-tier service.

Experience

1. Analyst Ai Llm Practice

   Innodata Inc.

   Nov 2025 — Present

   Working as an Analyst in AI/LLM Practice, supporting AI and Large Language Model projects.• Reviewing and annotating text, image, and audio data to train AI models.• Following project guidelines to ensure accurate data labeling and high-quality outputs.• Evaluating AI-generated responses and improving model performance through feedback.• Performing quality checks to maintain data accuracy and consistency.• Managing tasks within deadlines while maintaining productivity and quality standards.• Collaborating with team members to resolve issues and improve annotation processes.

Education

• Graduation From Barkatullah University

  Bachelor of Commerce - BCom, Business/Commerce, General

  2019 — 2022