Govind Yadav
Customer Support EngineerL2 expertise in ADDS, DHCP, DNS, Outlook Configuration, Data Backup, VPN, and O365. Committed to providing efficient technical support, resolving issues quickly, & ensuring smooth IT operations.
- Role
- Customer Support Engineer L2 at Allied Digital
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Govind Yadav
Customer Support Engineer with 4 years of experience in providing end-to-end IT support, system configuration, and troubleshooting. Skilled in managing Windows OS (7, 10, 11) installation, upgrades, and problem resolution, along with expertise in ADDS, DHCP, DNS, Group Policy, Outlook configuration, VPN, Citrix, and O365. Adept at handling ticketing tools (ServiceNow), incident & service request management, application support (Revit, Navis Manage,RF & RTV AutoCad),and remote support (RIM calls). Strong background in laptop/desktop configuration, hardware replacement, data backup (OST/PST), and system restore, ensuring minimal downtime and maximum performance.
Experience
Customer Support Engineer L2
Mar 2024 — Present · IN
Education
Swami Vivekananda Subharti University, Meerut
Master of Business Administration - MBA
2023 — 2025
Sampurnanand Sanskrit Vishwavidyalaya (SSVV), Varanasi
Bachelor of Arts - BA
2021 — 2023
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