Govind Sharma
Driving Team Success and Innovation as a Capgemini Delivery Manager I Agile I Scrum I Project Management I Customer Success I SaaS I Onboarding
- Role
- Manager at Capgemini Engineering
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Govind Sharma
Currently, I am serving as a Manager at Capgemini, where I am responsible for overseeing…
Experience
Manager
Oct 2024 — Present · Gurugram, IN
Licensing Operations Management*Oversee the end-to-end TAC support process, ensuring smooth operations.Monitor licensing requests, approvals, and fulfilment to meet SLAs.Ensure compliance with Cisco’s licensing policies and legal requirements.Work closely with cross-functional teams to streamline licensing workflows.*2. Customer Issue Resolution & Support*Lead the team in handling escalations related to software failures, entitlement issues, and activation problems.Drive resolution of licensing-related downtime and device crashes affecting customers.Collaborate with TAC (Technical Assistance Center) and CX (Customer Experience) teams to address critical concerns.Improve response times and issue resolution by optimizing support processes.*3. Team Leadership & Performance Management*Manage a team of engineers handling process operations and support.Provide guidance, training, and mentoring to team members.Track and analyze key performance metrics to ensure efficiency and customer satisfaction.Drive continuous improvement initiatives to enhance team productivity.*4. Process Optimization & Automation*Identify bottlenecks in process workflows and propose automation solutions.Work with IT teams to implement self-service tools for customers.Optimize entitlement and activation processes to reduce manual intervention.*5. Stakeholder & Executive Communication*Act as a key point of contact for process-related escalations and strategic discussions.Provide regular updates and reports to senior leadership on process performance, risks, and improvements.Collaborate with product teams to ensure new offerings have clear strategies.*6. Compliance & Risk Management*Ensure compliance with global software licensing regulations and agreements.Address risks related to unauthorized usage, license fraud, and revenue leakage.Work with audit teams to maintain product integrity.
Education
ARYA INSTITUTE OF ENGINEERING AND TECHNOLOGY
B.TECH, APPLIED ELECTRONICS AND INSTRUMENTATION
2007 — 2011
Arya Institute of Engineering and Tech.
Bachelor of Technology (B.Tech.), Applied Electronics and instrumentation
2007 — 2011
Arya Institute of Engineering&Technology
Bachelor of Technology (B.Tech.), Applied Electronics & Instrumentation
2007 — 2011
Arya College of Engineering
Bachelor of Technology - BTech, Electrical and Electronics Engineering
Jaipur National University
Master of Business Administration - MBA, Operations Management and Supervision
Rajasthan Technical University
B.Tech, Applied Electronics and Instrumentation
2007 — 2011
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