Govind Sharma
HCLTECH ||Technical specialist || AZURE AD CONNECT || ADFS || ACTIVE DIRECTORY | Azure AD | PowerShell
- Role
- Specialist at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Govind Sharma
Having 7+ years of experience in IT industries with most exposure of Microsoft…
Experience
Specialist
Dec 2022 — Present · Lucknow, IN
Working and handling with renowned project Tenet health care systems which is taken by HCL Technologies Ltd since last one year. Handling the Ticket and maintaining the queue coming on daily basis, Working on escalations happening on daily basis related to Infrastructure. Handling the P1 and P2 calls and providing the RCA of the calls.implementing the new applications, and migrations as per customer requirements. Provide the quick and accurate resolution to the customer as per case verbatim Identify opportunities to innovate, extend and enhance service delivery everywhere possible. Provide the Root Cause Analysis and advisory on respective issue as per case verbatim Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems. Perform daily follow up’s on cases and verifying the integrity and availability of customer to wok upon the issue. Create and maintain proper documentation, of scoping and appropriate troubleshooting steps in form of case notes. Manage customer satisfaction through effectively communicating and managing customer expectations
Education
Uttar Pradesh Technical University
Bachelor of Technology (BTech)
2011 — 2015
Skills
- Talent Acquisition
- Html
- Research
- Customer Relations
- IT Recruitment
- Mysql
- Iis
- Css
- Active Directory
- Windows Server
- Team Leadership
- Business Development
- Project Management
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