Govind Mane

About Govind Mane

Summary of Experience20 years of extensive experience in enterprise network deployment and operations support for global clients across diverse industries.Proven expertise in Service Delivery and Service Assurance, managing offshore network operations with a strong focus on SLA compliance and operational excellence.Skilled in end-to-end support for LAN, WAN, WLAN, SD-WAN, DNS, DHCP, and advanced network automation implementations.Hands-on experience with leading technologies and tools:Cisco: Switches, Routers, Firewalls (FMD, FMC), Wireless Controllers, Access Points with Cisco Prime.SD-WAN: Versa SD-WAN deployment and support.Monitoring & Reporting: SolarWinds, LiveAction, ThousandEyes.Load Balancing & Cloud Networking: Citrix Load Balancers, Aviatrix Controllers.IP Management: Infoblox (IPAM, DNS, DHCP).ITSM: ServiceNow.Strong background in network validation, optimization, continuous improvement, and process automation.Experienced in vendor management, CAB reviews, process improvement initiatives, and preparing WSR reports for clients.Leadership experience in team management, recruitment, and mentoring for offshore delivery teams.

Experience

1. Manager-projects Service Delivery Offshore Network Operations

   Cognizant

   Jul 2025 — Present · Pune, IN

   The Service Delivery Offshore Network Operations position is responsible for managing and delivering network services and IT infrastructure support from an offshore location. The role ensures operational excellence, adherence to SLAs, and continuous improvement in service delivery for global clients.Key Responsibilities• Network Operations Support o Monitor, troubleshoot, and maintain network infrastructure to ensure high availability and performance.o Provide incident, problem, and change management support aligned with ITIL processes.• Deployment & Configuration o Support deployment and configuration of Cisco switches, routers, firewalls, wireless controllers, and SD-WAN solutions.• Continuous Improvement o Drive initiatives for network validation, optimization, and automation.• Vendor Management o Manage vendor relationships and ensure timely resolution of escalations.• Governance o Participate in CAB reviews and ensure compliance with change management processes.• Reporting o Prepare WSR (Weekly Status Reports) for clients and internal stakeholders.• Team Management o Lead offshore team recruitment, training, and performance management.Technologies & Tools• Cisco: Switches, Routers, Firewalls (FMD, FMC), Wireless Controllers, Access Points, Cisco Prime.• SD-WAN: Versa SD-WAN deployment and support.• Monitoring & Reporting: SolarWinds, LiveAction, ThousandEyes.• Load Balancing: Citrix Load Balancers.• Cloud Networking: Aviatrix Controllers.• IP Management: Infoblox (IPAM, DNS, DHCP).• Automation: Network automation deployment.• ITSM: ServiceNow.Core Competencies• Strong understanding of networking fundamentals (LAN/WAN, VPN, routing, switching).• Expertise in network security and firewall management.• Familiarity with network monitoring and reporting tools.• Ability to manage offshore service delivery and coordinate with global teams.• Knowledge of ITIL processes for service management.• Leadership and vendor management skills.

Education

• Birla Institute of Technology and Science, Pilani

  Master’s Degree, Software & Telecom

  2014 — 2016

• Doctor Babasaheb Ambedkar Marathwada University

  B.E, Electronics & Telecommunication

  1996 — 2002