Govind Girish Kumar
Operations Team Lead @Intelcom | Dragonfly
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WORK HISTORY
Operations Team Lead @Intelcom | Dragonfly
North Bay, ON, CA
EDUCATION
Fanshawe College
Graduate Certificate, Business Management
Noorul Islam university
Bachelor's degree, Mechanical Engineering
ABOUT GOVIND GIRISH KUMAR
As a Contact Center Representative at TD Bank, I specialize in supporting clients with credit card products and services. My responsibilities include assisting with applications, account inquiries, transactions, and dispute resolution while ensuring compliance with banking policies and regulatory requirements. I consistently deliver a high standard of customer service, achieving strong Legendary Experience Index (LEI) scores and maintaining balanced performance across sales, service, and compliance. By focusing on credit card solutions, I help clients make informed decisions, resolve complex issues efficiently, and build lasting customer relationships.
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