Govind Bashera

About Govind Bashera

I have a natural aptitude for computer software and have some knowledge in hardware as…

Experience

1. IT Astt Manager & Admin

   Vodafone

   Jan 2005 — Present · Lucknow, IN

   Experience 2005-Till Date Vodafone (EMINENT)IT Astt. MANAGER & Admin• Working as a IT Astt. MANAGER in Vodafone (EMINIENT) lucknow• Resolving issues of hardware, software and network problemsKey Performance AreaTechnical Support Manage• Handling 200 Client’s of Windows XP connected with a Domain.• Maintaining 100 Digital Voice ports for inbound calls. • Maintaining a Four Fedora Linux server (Database and Asterisk server ) For 100 clients running outbound calls.• Maintaining a CCTV Support• Data backup day to day.• Excellent in technical and logical knowledge• Resolved over 97% of problems with our VOIP Phone system at first contact.• Specialist in network and infrastructure design• Resolved user problems on initial call over 98% of the time.• Fielded trouble and information request calls from over 175 users.• Configure, upgrade, setup, and install computer hardware, software, and other equipment such as network routers, switches, VoIP phones, Internet modems, and Ethernet cabling• Improved business processes with IT solutions• Resolving issues of hardware, software, network problems and admin issue Dept- MNP, DHL, Relations, Relations-first, Retention, Relations,Cif,Vas1,Vas2,Std,GPRS MNP-Prepaid, MNP-Postpaid etc. Administrator Support• Handling 200 workstations center for day to day admin activities.• S.Q FIT floor day to day admin activities.• Event-wise reporting of every incoming/outgoing & expense• Responsible for whole office maintenance.• To maintain stock Items & to sought out all complains/ Problems • Regarding machinery and equipments & Office.• Good knowledge of various software and networking.

Education

• Kendriya Vidyalaya

  12th

  1999 — 2002

• Shobit Institute of Engineering & Technology, Meerut

  MscIT, Engineering Technology, General

  2014 — 2016

• University of Lucknow

  B.A, MCSA,CCNA,ADCA

  2005 — 2009

• Kvamc

  Diploma & CertificationM.B.A

  1999 — 2000

Skills

• Routers
• • Client Email – Microsoft Outlook,Pop
• Xp
• Windows Server
• Ccna
• Network Os – Windows 2000/2003, Linux
• Service Delivery
• Technical Support
• Security
• Network Design
• Crm
• Switches
• Management
• • Office Suites – Msoffice ,Open Office
• Operating Systems
• • Operating System – Windows 95, 98, Me, Xp, Vista, Linux.win7
• Microsoft Office
• Linux
• • Remote Administration : Netmetting, Rdc
• Windows
• Networking