Goutham Y.
Building the Future of AI-Driven Cloud Systems | Lead Developer @ Salesforce | Ex-Amazon & PayPal | Scaling Distributed Platforms to Millions of TPS
- Role
- Lead Member of Technical Staff at Salesforce
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Goutham Y.
I’m a Lead Developer at Salesforce with deep expertise in AI-driven, cloud, and…
Experience
Lead Member of Technical Staff
Jan 2025 — Present · Bellevue, WA, US
As LMTS at Salesforce, I lead initiatives in AI-powered IT Service Management (ITSM), building scalable platforms that unify distributed systems, automation, and machine intelligence to transform enterprise service delivery.Key Achievements- Drove AI & Automation in ITSM: Designed and implemented AI-driven workflows (e.g, Agentforce/Copilot integrations) that automated service management processes- Cross-Functional Leadership: Partnered with PM, UX, and engineering teams to define ITSM strategy, driving end-to-end ownership from design to rollout while mentoring engineers to adopt scalable coding and design practices.
Education
Sri Vivekananda Jr. College
Intermidate, M.P.C
2005 — 2007
Jawaharlal Nehru Technological University
Bachelor’s Degree, Electronics and Communications Engineering
2007 — 2011
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