Gotham Beesetty

About Gotham Beesetty

I am a US citizen and do not require sponsorship for employment** As a Salesforce Technical Product Owner at Cognizant, I help Fortune 500 organizations with digital transformations by leveraging project management frameworks like Waterfall and Agile (Scrum, Kanban, Scaled Agile Framework) across various industries. With over six years of experience in CRM, I have a strong knack for understanding high-level objectives while being very detail-oriented during requirements gathering initiatives. I have successfully worked on projects like creation of web services for internal communication optimization, tech debt reduction activities like consolidation of CRM instances, and implementation of Salesforce features such as Service Cloud, Sales Cloud, Einstein Analytics, CPQ, and Marketing Cloud. I am also experienced with gathering requirements for RESTful web services leveraging OpenAPI Specifications. I have excellent communication skills both while working remotely and during in-person meetings with project leaders and product stakeholders alike. My mission is to deliver innovative and user-centric CRM solutions that enhance customer satisfaction and business performance.

Experience

1. Salesforce Field Service Product Owner

   Cognizant

   Nov 2021 — Present · Minneapolis, MN, US

   Client - Johnson & Johnson• Developed and Maintained Product vision and roadmap (well defined backlog) in collaboration with Product Management team that aligned with business objectives and business unit OKRs in a Scaled Agile (SAFe) framework for the Salesforce (CRM) cloud solution leveraged by the field/depot service teams.• Translated business needs into EPICs/Features/User Stories (GIVEN/WHEN/THEN, Actor/Action/Outcome framework)/Use Cases with detailed acceptance criteria within JIRA and Confluence (User Personas/Source to Target mapping/Dependency maps etc) following the SAFe SDLC guidelines. • Facilitated cross-functional workshops to derive customer insights for Minimum viable product (MVP) as well as full feature/capability enhancement requirements to align business needs using story mapping with product development, enhancing stakeholder engagement and driving a shared vision for project success.• Led backlog grooming of product features and stories with technical leads and solution architects before PI planning meetings, minimizing mid-sprint requirement clarifications in a SAFe Agile framework.• Led the user story estimations that aided in the prioritization effort using MoSCoW/RICE frameworks • Held weekly roadmap sync checkpoints as a primary liaison with cross-functional technology teams to ensure end-to-end User acceptance testing (UAT) testing readiness and seamless integration of features and keep our roadmap on track• Partnered with business operations stakeholders/customer support for User acceptance testing(UAT) to track feature adoption.• Led end of sprint feature demos and user feedback sessions to refine functionality before our Quarterly go-live, reducing post-release re-rework along with documenting release notes associated with the accepted features for Go-Live.Technology Stack: Salesforce Field Service Cloud, Microsoft Office / JIRA/ Confluence/ SAP / Tableau Reports/ Salesforce Lightning Components and flows/ REST APIs

Education

• Minnesota School of Business

  Master of Science in Management

  2013 — 2015

• Minnesota State University, Moorhead

  Bachelor's degree

• Minnesota School of Business

  Master of Business Administration (M.B.A.)

  2013 — 2015