Goutham V

About Goutham V

10+ years of experience in US healthcare - RCM Business and Quality managementStrong customer service skills, answering client calls, prompt return and follow up to all interactions, prompt response to requests for information, both internally and externally.• Initiate and maintains direct contact with all clients, engaged in proactive resolutionof issues and timely response to questions and concerns.• Delivers timely required reports to the RCM Director; initiates and communicates the resolution of issues, such as payor denial trends, collections accounts, inaccurate or incorrect charges, vendor input and implementation.• Maintain a schedule of client meetings either monthly or quarterly depending on the size and • Track clients\' AR productivity (charge, payments, collections, adjustments) on a daily, scope of client.weekly and/or monthly basis; as needed to ensure the client and company expectations are met.• Professionally interact with clients and patients to resolve questions and concerns.•Provide training and mentoring to staff; ensure standard operating procedures (SOP) are followed and improvements occur.• Stay current with company\'s policies andprocedures regarding AR activity such as, reviewing month end reports to guarantee the AR is below agreed levels over 90 days, identifying trends.• Analyse reports to determine when, how and why decrease in clients\' AR; includes denials, unbilled, credit issues; holds; communicate with client and staff to resolve.• Review work performed by outside vendors for accuracy and production • Analyse and address staff performance, conduct and other problems in a timely andprofessional manner; offering counseling, correction and discipline as appropriate • Maintain standardized operational workflows to ensure efficiencies, quality outcomes and maximized revenue • Effectively use developed dashboard reporting to maintain and use to demonstrate performance • Perform period reviews to mentor and give constructive feedback to improve performance• Handle and manage internal staffing issues as regards time clock, time-off, covering workloads, training and answering questions on subordinates\' duties and responsibilities • Effectively use standard issue tracking tool to be used in agendas, minutes and as a historical reference of issues resolved and decision agreed up.

Experience

1. Assistant Manager - Operations

   Prochant

   Apr 2026 — Present · Chennai, IN

Education

• Nazareth matriculation higher sec school

  Ug, Cs

• Indira institute of engineering and technology

  Bachelor of Engineering - BE, Computer Science

• Nazareth matriculation higher sec school

  Indira institute of engg n tech, Computer Engineering

  2009 — 2013