Gouri Sankar Mohanty

Senior Associate @Genpact

Bengaluru, IN

Operate and monitor the GE Vernova Global Renewable Energy Fleet, providing real-time troubleshooting support to field engineers and site teams, in compliance with NERC guidelines.• Deliver live technical assistance for tripped turbines, supporting rapid recovery and minimizing downtime through efficient error resolution.• Proactively monitor power asset operations, address fleet-wide issues, and submit derate and outage tickets to mitigate disruptions and optimize turbine uptime.• Train and mentor a high-performing team of Fleet Support Operators, ensuring smooth daily operations and contributing to operational excellence across the global fleet.• Utilize data-driven insights to enhance response strategies and improve decision-making for fleet management and asset optimization.• Support both planned and unplanned outage responsibilities improving overall fleet reliability and minimizing escalations.• Collaborate globally across cross-functional teams to refine and update operational processes, driving continuous improvement initiatives.• Manage customer communications, ensuring high levels of satisfaction through prompt, effective troubleshooting and support services.• Consistently maintain low escalation rates and demonstrate strong problem-solving abilities under high-pressure environments.• Results-driven and committed to delivering exceptional service, with a strong focus on operational excellence and customer success.

GIET University Gunupur

Bachelor of Technology - BTech

N.C. Autonomous College,Jajpur

Intermediate