Gouri Khadatkar
Analyst at HCL tech
- Role
- Analyst at HCLTech
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
Experience
Analyst
Dec 2023 — Present · Nagpur, IN
1)Route problems to internal 2nd and 3rd level IT support. 2) Troubleshoot Users Network connectivity problems and software related issues.3) Respond to, and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.4) Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution. 5) Identify, evaluate and prioritize employee IT issue through Chat and Web tickets
Education
Priyadarshini Engineering College - India
Bachelor of Engineering - BE
2018 — 2022
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