Gouri Hn

About Gouri Hn

Seasoned Salesforce Engineer with experience in Customer relationship management.•Skilled in the creation of custom objects and custom fields.•Hands-on experience in user access management and incidents.•Hands-on experience in the new salesforce version, Lightning.•Knowledge of validation rules, permission sets, Reports, dashboards, and workflows.•Hands-on experience in manual testing-based SaaS applications.•I am always eager to expand my skill set and embrace new technologies, demonstrating a proactive approach to professional growth and technological advancement.

Experience

1. Salesforce Devops Engineer

   Shell

   Nov 2022 — Present · Bengaluru, IN

   Project Name: HROL (HR Online Website)HROL is a service cloud-based in-house application.•Participated in sprint planning, provided work estimates to deliver product stories, owns development stories.•Developed customized solutions within the salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.•Knowledge of SDLC (Software Development life cycle). •Manage incidents and outages within the salesforce platform handle production support in general and coordinate with salesforce support to enable features and resolve sandbox /production issues.•Created custom page layouts, and search layouts to organize fields, custom fields, related lists, and other components on record pages.•Designed custom formula fields, Validation rules, Dependent fields, workflow rules, and email generation using process builder.•Worked on custom fields and custom objects. •Knowledge of master-detail relationships, lookup relationships, page layouts, dashboards, and reports. •Responsible for all the activities related to Data loader, and workbench data in CSV files into salesforce org while checking the correctness, format, and quality of the entered data.•Used GitHub as a code repository using Visual Studio with Salesforce CLI, for development and development activities. •Used agile methodology and sprint cycles to break down projects into different phases and to effectively accomplish all project goals systematically. •Experience in technical support to end users and troubleshoot issues as they arise.•Good knowledge and hands-on experience in the new salesforce version, Lightning.•Knowledge of creating users, roles, public groups, role hierarchies, sharing rules, and record-level permissions to share access among different users.•Created and configured new users and permissions respectively. Assigned different profiles to users as per the requirement to perform their duties.

Education

• Visvesvaraya Technological University

  Bachelor of Engineering - BE