Gourav Gulati
Senior Analyst @Sobeys
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WORK HISTORY
Senior Analyst @Sobeys
Burnaby, BC, CA
Led cross-functional initiatives to enhance core e-commerce features such as order pickup & delivery, payment methods, and order processing flows—bridging business requirements with technical execution across engineering and vendor teams-Contributed to backlog grooming and feature prioritization, balancing business urgency with technical complexity to optimize sprint planning and engineering effort across both internal and vendor teams-Translated business requirements into detailed user stories, acceptance criteria, and non-functional requirements, enabling smooth collaboration between QA and engineering across mobile and web platforms-Worked closely with business stakeholders and technology vendors to identify MVP scope by aligning business must-haves with technical feasibility and platform capabilities-Analyzed customer journeys and proposed UI improvements—such as contextual alert messages on the website—resulting in a more intuitive and seamless customer experience-Collaborated with Marketing and Product Leadership to deliver initiatives such as the launch of new promotional campaigns and customer-retention initiatives-Partnered with internal engineering teams and third-party vendors to triage and resolve high-impact platform bugs, reducing support ticket volume by 30% and improving overall customer experience-Spearheaded the repatriation of product operations to an internal team, driving significant cost savings and enabling strategic reinvestment. Developed new incident management workflows using ServiceNow and Jira, enhancing SLA compliance and issue resolution visibility-Managed & groomed product defect and technical debt backlogs, identifying high-impact issues affecting business performance. This insight helped inform trade-offs during roadmap planning and feature prioritization.
EDUCATION
The University of British Columbia
Master of Business Administration - MBA, Business Administration and Management, General
Vellore Institute of Technology
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
Delhi Public School,Faridabad
Non Medical
ABOUT GOURAV GULATI
Tech enthusiast and a product owner with experience in driving IT automation, digital transformation; and delivering high-quality digital solutions for critical applications. Skilled in initiating, analyzing, documenting, and managing requirements throughout the entire lifecycle, ensuring seamless collaboration between stakeholders and the successful delivery of solutions that precisely align with business objectives. Experienced in leading and delivering strategic initiatives aimed at process optimization & business transformation. Possesses expertise in executing project plans, organizing resources, and managing stakeholder’s interests to achieve desired outcomes.
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