Gourav Gera
Executive - CRM || Customer Centricity
- Role
- Executive - Crm at Godrej Properties Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gourav Gera
Results-driven CRM and Customer Experience professional with extensive exposure to the…
Experience
Executive - Crm
Jul 2025 — Present · Gurugram, IN
Leading customer onboarding, ensuring a smooth transition from sales to post-sales through structured welcome calls, expectation setting, and timely support. • Driving collections management by monitoring outstanding payments, coordinating with clients, and ensuring timely adherence to financial commitments. • Contributing to Net Promoter Score (NPS) improvement initiatives, actively engaging with clients to gather feedback and enhance satisfaction levels. • Handling P@CE collections, ensuring accurate tracking, timely follow-ups, and alignment with company standards. • Managing Loyalty & Referral (L&R) programs, strengthening long-term client relationships, encouraging advocacy, and driving referral-based business. • Collaborating with sales, finance, and project teams to streamline processes, resolve client queries, and deliver a seamless end-to-end customer experience.
Education
Gurugram University
Bachelor’s of commerce
2020 — 2023
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