Gourav Diwan

About Gourav Diwan

Technologist with 19+ years of experience in successfully driving innovation through technology avaiable at the time and delivering value through improved operational efficiency, customers retention and growth. Hands on experience in hiring talent and developing successful teams by instilling a sense of belonging and value through connecting the dots between what we do every day to how it helps the achieve border enterprise goals.

Experience

1. Sr Manager, Agile Product Management

   Express Scripts Pharmacy Benefit Services

   Jul 2019 — Present · US

   As a leader, I work with a team focused on business innovation and strategy, ensuring we stay aligned with market demands and prioritize investments that drive sustained differentiation or competitive parity. Our team manages all stages of innovation, from idea collection to execution, evaluating ideas based on profitability, desirability, and strategic alignment, and securing the necessary resources for successful execution.My role includes:Product Vision and Strategy: Leading short-term (12-15 months) and long-term (24-36 months) strategic planning to ensure customer retention and growth.Relationship Management: Maintaining strong partnerships with Research and Design, Client Services, and Engineering teams.Innovation Life Cycle Management: Balancing capital deployment for value creation and organic growth, while executing both product enhancements and new product development.Executive Communication: Reporting regularly to leadership on KPIs and product performance.Team Mentoring and Coaching: Supporting the professional development of my team to help them achieve their career goals.Driving Results: Defining requirements and overseeing product prioritization to meet key milestones and achieve desired outcomes.Achievements:Employee of the Quarter - Q1 2024: Recognized for leading the development of an industry-leading product supporting state-by-state preferred drug lists for Medicaid programs.Enabled cost savings of $7M annually and supported growth to 25 million lives with automation capabilities.Promoted two team members and led the creation of a benefit experience navigator product to enhance digital pharmacy benefit processes.In summary, my leadership has driven product success, team development, and significant cost savings, contributing to the company\'s growth and innovation.

Education

• HEMA Higher Secondry School Bhopal

  High School, Mathematics

  1999 — 2000

• University of Hartford

  Master of Business Administration - MBA, Business Administration and Management, Business Analysis

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Bachelor of Engineering (B.E.), Computer Science

  2000 — 2005

Skills

• Business Process
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Data Analysis
• Requirements Gathering
• Project Management Office (Pmo)
• Mergers & Acquisitions
• Project Management
• Jira
• Sdlc
• Oracle
• Requirements Analysis
• Pl/Sql
• Business Process Improvement
• Portfolio Management
• Strategy
• Business Transformation
• Pharmacy Benefit Management
• Sql
• Agile Methodologies
• Software Development
• Software Project Management
• Change Management
• Business Analysis
• Global Delivery
• Business Intelligence
• Confluence
• User Acceptance Testing