Gourav Dey
IAM Security & GRC Professional
- Role
- Customer Success Manager at Pathlock
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Gourav Dey
Business post-grad and engineering in academics with over 14 years of brilliant Sales, BD, Partner, and Key Accounts management aptness in products, solutions, and services for SMB, Enterprise & Global customers leveraging various modes of engagements viz. Channel and Alliance Partners, 3rd party OEMs, ISVs\' & Direct sales across diverse geographies. Currently involved in cross-application security, IAM, and GRC orchestration for PeopleSoft, Oracle EBS/Cloud, JDE, SAP, Workday, and other cross-enterprise applications
Experience
Customer Success Manager
Nov 2020 — Present · Bengaluru, IN
Guide new customers through the onboarding process, ensuring a seamless transition to Pathlock products and support.• Increased customer retention and loyalty by proactively addressing concerns and gathering feedback for product improvement. • Conduct quarterly business reviews on product updates, get customer references and Gartner reviews, talk about upcoming webinars/conferences, and discover up/cross-sell opportunities.• Monitored contract renewals, successfully persuading clients to renew, contributing to account expansion revenue. • Provided high-level technical support, enhancing customer satisfaction and engagement with the product.• Update customer records on Salesforce regularly.
Education
Cardiff University / Prifysgol Caerdydd
Master of Business Administration, Finance & Financial Management
2010 — 2012
Pondicherry University
Bachelor of Engineering (BE), Electronics & Communication
2006 — 2010
Skills
- Server, Storage & Networking
- Social Media Marketing
- Training
- New Business Development
- Channel Partners
- Mobile Devices
- Team Management
- B2b
- Email Marketing
- Corporate Sales Management
- Inside Sales
- Pre & Post Sales
- Hardware Infrastructure
- Post Sales & Client Support
- Business Intelligence
- Salesforce
- Cloud Computing
- Pre-Sales
- Project Planning
- Marketing
- Key Account Management
- Database Management
- Analytics
- Business Strategy
- Crm
- Enterprise Software
- Marketing Communications
- IT Sales
- Vendor Management
- Market Research
- Business Development
- Consulting
- Enterprise Sell
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.