Gourav Choudhary

About Gourav Choudhary

Microsoft 365 Engineer with 5+ years of experience supporting and administering Exchange Online, Intune, SharePoint, and Microsoft Entra ID across enterprise environments. Proven expertise in IAM, Conditional Access, MFA, Intune MDM, and incident resolution within SLA-driven support models. Strong background in security, compliance, and automation with a customer-focused mindset.

Experience

1. Support Engineer

   GSPANN Technologies, Inc

   Jul 2025 — Present

   Administered Microsoft Entra ID (Azure AD) for users, including user lifecycle management, license assignments, group management, and MFA enforcement. Designed, implemented, and modified Conditional Access (CA) policies, enforcing MFA and access controls for cloud applications based on risk and compliance requirements. Managed Identity Protection, including investigation and remediation of risky sign-ins, risky users, and workload identities. Created and managed Application Registrations and Enterprise Applications, configuring authentication, permissions, and access assignments. Managed Role-Based Access Control (RBAC) across Microsoft 365 services. Implemented Identity Governance, including Conducting access reviews for privileged and admin roles, creating lifecycle workflows for Joiner, Mover, and Leaver (JML) processes, Configuring and managing Privileged Identity Management (PIM) roles. Created Access Catalogs and Access Packages to securely manage external (B2B) user access. Administered Microsoft Defender for Identity and Defender for Office 365 to protect identities and email workloads. Investigated and remediated security incidents and alerts generated by Microsoft Defender XDR. Configured Automated Investigation and Response (AIR) for threat containment and remediation. Performed actions on risky and compromised identities, including account remediation and access restrictions. Investigated and managed quarantined emails, phishing attempts, and malware incidents. Monitored real-time detections and threat activity using Microsoft Defender Explorer.

Education

• Jammu& Kashmir Bank

  XII

• Govt Polytechnic

  Three Year Diploma, Computer Engineering

• Jammu& Kashmir Bank

  X

• Indira Gandhi National Open University

  Master of Computer Applications - MCA

• Indira Gandhi National Open University

  Gradution, Bacholar of Arts

  2016 — 2019

• IGNOU

  Bachelor of Arts

• NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)

  Certificate, Core java

• Goverment Polytechnic College

  Three Year Engineering Diploma , Computer Science Engineering

  2017 — 2020