Gourav Bari

Intern @Martinrea International

Acted as the IT contact for clients, handling calls and emails about desktop and application problems.Regularly checked the ticketing system to make sure issues were resolved quickly, and assigned or escalated them when needed.Did on-site maintenance and network equipment to keep the network running smoothly.Set up and configured desktops and laptops using company imaging tools.Managed Active Directory and related services for clients.Wrote documentation, presentations, and reports, and gave feedback when needed.