Gourav
14 years of experience in Product Management, Project Technical Sales, Quality Management & Customer Service
- Role
- Relationship Manager at ICICI Bank
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Gourav
Result-oriented professional, offering over 14 years of rich experience in Product Management, Project Technical Sales, Quality Management & Customer Service expertise that directly results in efficiency improvements & cost savings. PROFILE SUMMARY Customer-Centric Professional: efficient in interacting with clients for following up on unresolved issues & ensured customer satisfaction. Global Working experience with Clints across Europe, USA, Korea, China, South Africa, Indonesia & so on Track record in performing localization of Dynamometer Dynoperform from Austria to India, which resulted in cost savings of 30% of the product cost in respective models. Contributed as Super User for ERP changeover to SAP from Product Management Hands-on experience in administering the entire gamut of activities related to SCM like Sourcing, Vendor Development, Techno-commercial Negotiations, and so on Significant exposure in identifying potential sourcing opportunities to support the efficient purchase of goods & services through the analysis of current procurement arrangements and research of available alternatives. Collaborated with vendors for efficient negotiations on price, delivery schedule, quality and other terms & conditions. Solutions Expert with skills in supervising a variety of activities for different stages of projects such as providing pre-sales support enabling sales, engineering and so on. Expertise in executing 3D modelling using different platforms – Solidworks, Pro-E, Catia, Sketchup, PDMS & Autocad. Played a vital role in the successful 90% technology transfer and process development of different products as per KPI Efficient organizer, motivator, team player & decisive leader with the skills to motivate teams to excel & win.
Experience
Relationship Manager
Apr 2023 — Present · Gurugram, IN
Education
The NorthCap University
Bachelor of Technology (B.Tech.)
2007 — 2011
Guru Jambheshwar University
Master of Business Administration - MBA
DY Patil University
Master of Business Administration - MBA
2022 — 2024
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