Görkem Kosar
Senior Quality Manager @KONUX
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WORK HISTORY
Senior Quality Manager @KONUX
Munich, DE
Supplier & Production Quality: Managed supplier audits, production release approvals, and change control for IoT devices Field Quality & Data Analysis: Analyzed data from deployed devices to uncover failure patterns, assessed 500+ field returns and fed insights into product design and corrective actions Incident Management & Technical Support: Served as Level 3 support via Freshservice; led structured 8D root cause analyses using diagnostics and dashboard data Audit & Process Governance: Led 40+ internal and 4 external ISO 9001 audits; certified ISO 9001 Lead Auditor coordinating CAPA actions across departments Data Infrastructure & KPI Systems: Built SQL-based monitoring tables and Databricks dashboards to enable real-time traceability and quality incident response Strategic Execution & Ownership Design: Developed a cross-company KPI and accountability system during Harvard Business School Strategy Execution Capstone, linking ownership to performance reviews Operational Excellence: Lead cross-functional quality initiatives as part of the Operational Excellence team, driving KPI alignment and performance tracking across departmentsTools: Databricks, SQL, SAP, Salesforce (Sitetracker), Freshservice, Google Apps Script, MS Office (VBA), Jira, Confluence
EDUCATION
Harvard Business School Online
Other; CORe Credential of Readiness, Strategy Execution
Orta Doğu Teknik Üniversitesi / Middle East Technical University
Bachelor of Science - BS, Mechanical Engineering
Bornova Anadolu Lisesi (İzmir Koleji)
Graduated
Technische Hochschule Ingolstadt
Master of Engineering (MEng), Automotive Production Engineer
Ruhr University Bochum
Exchange Semester, Mechanical Engineering
SKILLS
ABOUT GÖRKEM KOSAR
I am a Senior Operations and Quality Leader with over 8 years of experience across IoT, manufacturing, and supply chain environments. At KONUX, I lead end-to-end quality management for connected devices, from supplier audits and product releases to lifecycle analysis of field returns. My work combines technical depth, data analysis, and cross-functional coordination to ensure robust processes and continuous improvement. I have led more than 40 internal audits, passed multiple ISO 9001 certifications as a certified Lead Auditor, and built SQL-based dashboards that support real-time insights and incident resolution.Beyond day-to-day operations, I focus on designing systems that scale. As part of the Harvard Business School Strategy Execution course, I developed a company-wide KPI and ownership model to enhance performance visibility and accountability. I am especially motivated by roles where I can work across teams to align processes, data, and decision-making. I am now open to new opportunities in Product Operations, Business Operations, or Technical Program Management where I can help organizations bring clarity to complexity and improve execution through structured systems thinking.
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