Gorige Suresh

Servicenow ITSM Developer @ TCS | CSA | ITSM | Flow Designer | Service Portal

Role: Servicenow Itsm Developer at Tata Consultancy Services
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

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About Gorige Suresh

I am a ServiceNow ITSM Developer with nearly 4 years of experience specializing in…

Experience

Servicenow Itsm Developer
Tata Consultancy Services
May 2023 — Present · Bengaluru, IN
Configured and customized core ITSM modules (Incident, Problem, Change, Request Management) toalign with ITIL best practices and organizational requirements. Developed and optimized Service Catalog items, leveraging variable sets and record producers, to enhance user experience and streamline request fulfillment. Customized Service Portal widgets and pages, enabling modern, branded user interfaces andimproving end-user engagement. Automated workflows using Flow Designer, resulting in a 30% reduction in manual effort across key IT processes. Designed interactive reports and dashboards to provide actionable insights for IT and business stakeholders.

Education

JNTU Anantapur
Bachelor of Technology - BTech, Electrical and Electronics Engineering

Contact information

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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Gorige Suresh

Experience

Servicenow Itsm Developer

Education

JNTU Anantapur

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