Gordon Winters
Technical Support and Operations Leader
- Role
- Program Strategy and Operations Leader at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Gordon Winters
An Executive Global Leader with a strong reputation for- Maniacal customer focus that permeates customer operations and infuses company culture - Support and Escalation strategies that delight customers, simplify workflows and enable growth - Operational Excellence that aligns teams, sets clear priorities and drives execution with a sense of urgency - People leadership that hires great talent, connects them with the mission, and invests in their growth - P&L Leadership that focuses on customer experience to grow revenue while reducing operating expenses - Expert grasp of how customers consume and realize value from technology, Cloud, SaaS, and IaaS - Making workforce diversity and inclusion a reality across large, globally distributed teams - Executive Sponsorship across all functions/levels to create win-win outcomes and strengthen relationships I\'ve led ground up and turnaround global technical support operations, serviceability and escalation management teams as well as business and process transformation programs. Built organizations regarded for efficiency, achieving targets, and for holding the company’s highest CSAT scores. As a champion of diversity and inclusion I developed and mentored talent in the U.S, EU, India and China that achieved their next-level career goals.
Experience
Program Strategy and Operations Leader
May 2020 — Present · Seattle, WA, US
Lead teams of Senior Program Managers responsible for Amazon Logistics service strategy; led a team of Senior Program Managers and Operations Specialist in AWS Sales Enablement- Set strategy to increase self-funding of a high impact support team from 44% to 70%(from $22.9M to $39.2M)- Led a project to reduce concession cost $56M by improving tools used by Customer Service Associates- Re-imagined and then built a new release management mechanism for AWS Sales Enablement content.
Education
United States Navy
Nuclear Power School, Nuclear Engineering
1977 — 1977
United States Navy
Nuclear Power Prototype , Nuclear Engineering Technology/Technician
1977 — 1978
Thomas Edison State University
BS, Nuclear Engineering Technology
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