Gordon Taylor

About Gordon Taylor

Chief Sales Officer for Destination Cleveland. I love our city, it\'s people, and selling our destination to those who have a passion for working with great human beings. Throughout my career, I have built a reputation as someone who sets the bar high. Peers respect my ability to maximize value at the individual, team, and department levels, as well as my ability to establish the processes, infrastructure, training, and best practices necessary to exceed near-term and long-range sales, operations, and financial objectives.My most recent success can be seen with the Conrad Chicago, where I hold concurrent roles as Complex Director of Sales & Marketing for the Waldorf Astoria Chicago, as well as Director of Sales & Marketing for the CAREER HIGHLIGHTS Achieved a #1 ranking and won Most Improved Award for Profitability in 2017 by placing a strategic focus on general management, operations, and process improvement. Established the sales and operations infrastructure necessary for the Conrad Chicago to achieve 113% of its Group budget in just 18 months. Bridge the gap between sales, operations, and finance, steering 12 separate ownership meetings annually by speaking to both financial results, and overall hotel operations performance. Improved gross operating margins by $923K annually by creating a site inspection process that substantially improved closure AREAS OF EXPERTISE Hotel General Management Sales & Marketing Vision Multi-Department Leadership Hotel Operations Management P&L Management Margin and EBITDA Focused Hotel Operations KPI Continuous Process Improvement Cross-Functional Leadership Training, Development & Mentoring Improving Guest ExperienceI’m always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at: PHONE:(31••••••68 EMAIL: g••••••••@gmail.com

Experience

1. Chief Sales Officer

   Destination Cleveland

   Jan 2023 — Present · Cleveland, OH, US

Education

• Eastern Illinois University

  Bachelor's degree, Speech Communication and Rhetoric

  1992 — 1996

Skills

• Marketing
• Hospitality Industry
• Contract Negotiation
• Tourism
• Convention Services
• Account Management
• Revenue Analysis
• Social Media Marketing
• Sales
• Pre-Opening
• Hospitality Management
• Management
• Corporate Events
• Event Planning
• Sales Management
• Marketing Strategy
• Catering
• Trade Shows
• Event Management
• Meeting Planning
• Food & Beverage
• Customer Service
• Hotel Management
• Customer Satisfaction
• Property Management Systems