Gordon Smith
Workforce Planning Support Specialist Lead @Tsys Managed Services Emea
Milton Keynes, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2011 — Present
Workforce Planning Support Specialist Lead @Tsys Managed Services Emea
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Providing End to End Forecasts, FTE Requirements and Scheduling for Financial outsourcing company for 450+ FTE to meet client requirements for single, multi skilled and multi lingual accounts across 2 sites. Ensuring that the business optimises its available resource to achieve all performance targets in the most efficient and cost effective manner, whilst ensuring that service performance is maximised.
SKILLS
Performance ManagementCustomer ServiceCoachingManagementOutsourcingTeam ManagementCall CentersAnalysisSourcingAccount ManagementChange ManagementTeam LeadershipContact CentersLeadershipNew Business Development
ABOUT GORDON SMITH
Workforce Planning Support Specialist Lead at TSYS Managed Services EMEA
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