Gordon Price
Senior Service Manager @Nscale
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WORK HISTORY
Senior Service Manager @Nscale
London, GB
EDUCATION
Nottingham Trent University
HND, Mechanical Engineering
Nottingham Trent University
Bachelor of Science (BSc) (Hons), Industrial Management
SKILLS
ABOUT GORDON PRICE
A very experienced, senior relationship manager, specialising in vendor management and service delivery for IT and telecommunications, across multiple sectors. I have 10 years of experience applying ITIL methodology, ensuring best practice and successfully delivering numerous technical design and implementation projects within infrastructure technology. Known for being friendly, approachable and honest, I quickly build rapport and maintain strong, long-term business relationships. I thrive working autonomously and being challenged by complex problem solving. I work with large, international and national corporations across EMEA as the first point of contact for high-level escalations. Using strong leadership and project management skills, I ensure Service Level Agreements and contractual commitments are met, breakages in service are rapidly fixed and vendors are held to account through effective monitoring and communications. AREAS OF EXPERTISE Vendor management Project management Process management Service delivery Data analysis Root cause analysis Negotiation Compliance Major Escalation Management
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