Gordon Mullings

About Gordon Mullings

PROFESSIONAL SUMMARYCLIENT RELATIONSHIP MANAGEMENT | TECHNOLOGY CONSULTANT | CERTIFIED COACHTechnology consultant with testing, analyst, and relationship builder experience of more than 15 years deliveringtechnical solutions to solve business problems. Enjoy enhancing the customer and relationship management experienceimpacting the growth of account relationships through identifying opportunities and delivering strategic technologyprograms and initiatives. Problem solver versed in generating options, building consensus, and executing solutions. Abalance of strategic, technical, operational, and leadership skills. Strong focus on moving into Client Relationship facingroles to bring a demonstrated ability to drive positive impact through technology solutions.• Effective Communication: Helped train the architects for the US portfolio to better understand the Technical Requirements for the BAC buildouts by organizing a question-and-answer session to provide clarity and direction for future builds. • Coaching Skills: Created a series of Sustainability presentations to help employees cope with anxiety during the Covid lockdown. Presented to the National Client Associates for US portfolio Wealth Managers for US Trust Situation. • Stakeholders and Building Trust: Worked directly with Merrill lynch Tech Team during the BAC merger to obtain technical requirements merged into documents. Effectively run the process by gaining trust and building connection points to break down silos for a collaborative effort.KEY COMPETENCIESRelationship Management Business Consultant Leadership Skills/Coaching Certified Process Improvement Technical Training Project Management Risk and Compliance Disaster Recovery Technical Support and ImplementationVendor Management Documentation Requirements Trading Tech AnalystRisk and Compliance

Experience

1. Lead Scrum Master

   Wells Fargo

   Sep 2023 — Present · Charlotte, NC, US

Education

• Queens College

  BS, Political Science

• University at Albany

  Bachelor’s Degree, Political Science and Government

• Computer Career Center

  Certification, Microsoft/ Cisco

Skills

• Telecommunications
• Analysis
• Leadership
• Software Development Life Cycle (Sdlc)
• Business Process
• Vendor Management
• Security
• Visio
• IT Strategy
• Program Management
• Disaster Recovery
• Integration
• Project Portfolio Management
• Human Resources
• Information Technology
• Management
• Testing
• Sharepoint
• Budgets
• Finance
• Requirements Gathering
• Crm
• Itil
• Strategic Planning
• Technical Analysis
• Business Process Improvement
• Service Delivery
• Business Analysis
• Requirements Analysis
• Process Improvement
• IT Management
• Project Management
• Software Documentation
• Sdlc
• Risk Management
• Structured Cabling
• Business Intelligence
• Wealth Management Technology