Gordon Kwan

Manager & Technology Delivery Lead @Eq Bank

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2024 — Present

Manager & Technology Delivery Lead @Eq Bank

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Toronto, ON, CA

Reporting directly to the Senior Director, Technology Delivery:• Resource manager and oversight of Business Analysis and Quality Assurance activities• Talent management and coaching of 20+ direct and indirect technology delivery and support resources.• Technical and Application Release oversight for the Bank\'s Core Banking System Platform with a particular focus on the areas of Personal Banking, Retail & Commercial Lending.• Horizontal Technical Platform Lead and Program Manager for Personal Banking, Retail & Commercial Lending.

EDUCATION

N/A

Scrum Alliance

Certfied Scrum Product Owner (CSPO®)

N/A

University of Toronto

H.B.Sc., Financial Economics & Psychology

N/A

Scrum Alliance

Certified Scrum Master (CSM®)

N/A

University of Toronto School of Continuing Studies

Certificate in Business Analysis

SKILLS

Analytical SkillsQuality AssuranceTime ManagementProcess Flow DocumentationClient Expectations ManagementProcess Flow ChartsFinancial RiskObject Oriented DesignMicrosoft ExcelSoftware Quality AssuranceBusiness Process ImprovementLeadershipSoftware Development Life Cycle (Sdlc)Data AnalysisFinancial Software ImplementationAuditingStructured AnalysisCollaborative Problem SolvingImpact AssessmentTeamworkMutual FundsDecision-MakingBusiness RequirementsPrioritize WorkloadSoftware Implementation ManagementRequirements AnalysisRequirements GatheringCommunicationPriority SettingFinanceCritical ThinkingProblem SolvingAnalysisTechnical Subject MatterBusiness Process MappingBusiness Process DevelopmentFunctional SpecificationsFinancial AnalysisBusiness Analysis

ABOUT GORDON KWAN

A dynamic, curious minded, and process-focused Business and Technology Integrator with a unique hybrid of significant and diverse experience in Business Analysis, Quality Assurance, Client Management, and Financial Service Operations within the Banking and Information Technology sectors. A big picture collaborator and team player who applies a detailed, analytical approach to delivering exceptional results on time and within budget. With expertise in: Incident, Problem, and Change Management.Business Analysis: scope and impact assessment, business requirements elicitation and documentation, functional specifications documentation, structured analysis, object-oriented analysis, and business process flow review and documentation.SDLC: analysis, requirements definition, system integration and implementation, and user acceptance testing.Industry Experience: capital markets, asset transactions/settlements, equity and fixed income securities, and market derivatives.Technical Experience: Core Banking including Retail and Commercial Lending, Wealth Management, Regulatory/Compliance, and Accounting/Finance.

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Gordon Kwan — Manager & Technology Delivery Lead at Eq Bank in Toronto, CA | Unifers