Gordon Grado
Service Design Consultant @Sam's Club
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WORK HISTORY
Service Design Consultant @Sam's Club
Bentonville, AR, US
Directed design and delivery of end-to-end customer experiences, translating business goals into cohesive strategies, frameworks, and prototypes that align stakeholders, strengthen brand perception, and drive measurable impact across products and services.
EDUCATION
Danish Institute for Study Abroad
Design Program, Architecture
University of Minnesota
BS, Architecture
Institute of Design (ID)
Master's degree, Design
ABOUT GORDON GRADO
My approach to design is grounded in behavioral psychology, powered by qualitative research, and elevated by AI. I thrive in ambiguity, using a holistic understanding of people to translate research insights into actionable strategy. I lead cross-functional teams to align stakeholders, de-risk innovation, and scale AI-enabled experiences that deliver measurable impact.
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