Gordon van Metre

About Gordon van Metre

Talented training professional specializing in gearing complex technical information to learners of diverse levels of skill and experience that targets on-the-job performance. By helping to define business needs and collaborating with Subject Matter Experts (SMEs), business leaders, learners, and executives, creates learning events and delivers them in person through workshops, electronically through interactive e-learning courses, or through blended learning- Skilled and imaginative writer and creator of job-appropriate tutorials and practice exercises, simulation scenarios, and job aids- Facility with Articulate Storyline 360 e-learning authoring tool; MS Word, PowerPoint, and Excel; Snagit- Global mindset, culturally sensitive, fluent in French (speak, write and read at near-native level), and proficient in Italian (write, speak and read), with some familiarity with Spanish- Specialized in creating content for the sales process and customer service in a variety of industries (paint and coatings, adhesives, tool manufacture, industrial distribution, advanced metering infrastructure)- Experienced manager; engaging and popular workshop facilitator

Experience

1. Manager of Educational Services

   Aclara

   Aug 2023 — Present · Solon, OH, US

   Manage a team of Technical Training Specialists and Technical Writers

Education

• Van Wert High School

  Diploma Salutatorian, College Prep

  1975 — 1980

• Kent State University

  BA, MA (not complete), French Literature, Translation

  1980 — 1991

Skills

• Organizational Development
• Employee Relations
• Team Building
• Management
• Customer Satisfaction
• Training
• Onboarding
• Operations Management
• Leadership
• Sales Operations
• Customer Service
• Coaching
• Continuous Improvement
• Performance Management
• Employee Training
• Paint
• Strategy
• Account Management
• Process Improvement