Gordon Turner
Vendor Manager @YouTube
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WORK HISTORY
Vendor Manager @YouTube
EDUCATION
San José State University
Master of Arts, English
De Anza College
Certificate, Business Administration
University of California, Davis
BA, English
SKILLS
ABOUT GORDON TURNER
Over 10 years of experience in Medical Device and Home Electronics Customer Service.Successfully implemented CRM and Complaint Handling Systems (Salesforce, PowerCenter and Medics)Currently managing Support Centers Globally for Nest.Managed Quality Center of Excellence for US/Canada Customer Service: the center drove Agility, Efficiency, Vendor Optimization, and Voice of the Customer for the Customer Service organization.Two years as WW CS Training Manager, led initiatives to ensure affiliate compliance for project launches, system implementations and internal/external audits both within and outside of the US.Highly successful experience working overseas and in multicultural situations9 years experience managing and hiring staff and faculty11 years analyzing needs, designing, developing, implementing, and evaluating training programs; 13 years in Adult Education Management, Training, and Curriculum DesignExcellent organization and communication skills Managed and Certified as Initiator and Evaluator in CAPA(Corrective and Preventive Actions) Systems, Certificate in Lean Six Sigma
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