Gordon Thompson

WORK HISTORY

EDUCATION

SKILLS

ABOUT GORDON THOMPSON

OBJECTIVETo contribute to an organisation’s performance and profitability by using proven abilities to:Analyse processes, requirements, costs and management systemsDeliver organisational design and operational management solutionsEnable effective workflow management to ensure world class serviceImprove processes using Lean Six Sigma methodologyAct with integrity to create a confident and supportive environmentShape others’ thinking empowering them to perform to their full potentialPROFILEStrong skills in process mapping, analysis and improving processes using Lean interventions. Demonstrated history of project management delivering major divisional projects and gathering requirements for company-wide projects.Over three years as senior process and business analyst delivering strategic projects to expand distribution in European markets. Senior project manager in a global bank providing corporate clients investment services. Creation of project plans, business requirements documents and project reports within a strict governance code. Responsible for end-to-end project management and delivery.Project manager, managing Business Planning and Economic Capital production projects in the UK Finance area of a major Financial Services company. Process Consultant documenting Internal & External Reporting and Data Governance processes for Solvency II. Gathering of non-functional requirements to inform system capacity.More than three years’ experience as a Process Manager, analysing processes and practices using Lean Six Sigma methodology. Over eight years’ experience as a Team Manager within the Customer Service Divisions of two of the UK’s major Financial Services Companies. A strong history of developing and coaching staff. Known for empowering and motivating people to provide quality service through customer focus and process improvement.