Gordon Koontz
- Role
- Cisco Voip Telephony (Uc) Engineer at Esse Health
- Location
- O\'Fallon, MO, US
- LinkedIn followers
- 500 followers
About Gordon Koontz
With an investment of over 25 years in the Voice and Telephony space, I bring a wide…
Experience
Cisco Voip Telephony (Uc) Engineer
May 2021 — Present
Cisco VOIP Telephony Engineer for Esse Health. Managing the Health Organization’s Cisco Unified Communications Manager, Cisco Unity, Cisco Jabber, Cisco Finesse and Cisco Unified Contact Center Systems. Providing day-to-day management, troubleshooting, and engineering of the voice platform. Utilizing the Company’s IT ticketing system to address the telephony needs of the company. Experience with managing and developing voice configurations and troubleshooting of T1 interfaces, dial peers, etc on the Cisco 4300 series Voice Gateways. Conducting mid-level UCCX needs for all end users for the company. Works closely with the Network and Systems Teams for high availability and stability, vendors for complex support, installations, and on-site repairs.
Skills
- Laptops
- Computer Repair
- Telephone Skills
- Databases
- Telephony
- Windows
- Cabling
- Visio
- Microsoft Office
- Xp
- Tcp/Ip
- Information Technology
- Security
- Troubleshooting
- Vpn
- Windows 7
- Wireless
- Technical Support
- Computer Hardware
- Time Management
- Testing
- Access
- Ccna
- Windows Server
- Servers
- System Administration
- Active Directory
- Networking
- System Deployment
- Cisco Technologies
- Call Centers
- Telecommunications
- Voip
- Database Administration
- Dhcp
- Software Installation
- Windows Xp
- Network Administration
- Customer Service
- Cisco Call Manager
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.