Gordon A. Taylor
District Operations Manager, Trusted leader of critical space equipment service, experienced lean operations, forecasting, and strategic planning, quality control, and technical training to optimize profitability,
- Role
- District Operations Manager at Vertiv
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Gordon A. Taylor
With over 20 years of experience in management and operations, I hold a proven track…
Experience
District Operations Manager
Jan 2008 — Present · Charlotte, NC, US
Selected by the world’s largest UPS manufacturer to direct all aspects of day-to-day field service operations for world\'s largest UPS manufacturer. Consistently supporting district sales growth of 100%. Manage an operating budget in excess of $2.8 million, directing team of 27 field engineers to superior customer satisfaction levels. Oversee contract renewals and manage warranty capture for more than active contracts. Drove a 29% increase in operating profit by maximizing productivity, which reduced overtime costs. Founding member of the organization’s global Safety Advisory Board, implementing safety initiatives that have resulted in total injury rates among the lowest in the service industry nationwide. Co-founded and chair the Vertiv Best Practices Development Team, credited with developing numerous safety and cost savings best practice procedures. Achieved overall customer satisfaction of 99.8%
Education
Hillsborough College
Associates, Business Administration and Management, General
1987 — 1989
Skills
- Project Management
- Troubleshooting
- Electricians
- Team Building
- Management
- Sales Management
- Business Process Improvement
- Maintenance Management
- Plant Maintenance
- Lean Manufacturing
- Analysis
- Preventive Maintenance
- Hvac
- Program Management
- Process Scheduler
- Six Sigma
- Manufacturing
- Reliability
- Ups Systems
- Ms Project
- Business Development
- Process Improvement
- Project Planning
- Team Management
- Facilities Management
- Operating Systems
- Operations Management
- Maintenance & Repair
- Power Generation
- Factory
- Cross-Functional Team Leadership
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