Goransh Laroia
Tier 1 IT Technician @Alt-Tech Cyber Security & It Management
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WORK HISTORY
Tier 1 IT Technician @Alt-Tech Cyber Security & It Management
Sherwood Park, AB, CA
Deliver fast, high-quality Tier 1 technical support via phone, email, and remote tools, resolving hardware, software, and network issues while escalating complex cases to Tier 2 and Tier 3 teams.• Manage Active Directory and Microsoft Entra ID to provision users, assign groups, and control access, ensuring secure identity and authentication management.• Configure and support Microsoft 365, Outlook, and SharePoint to enable secure collaboration, seamless email access, and improved end-user productivity.• Deploy, configure, and prepare Windows and macOS devices across diverse client environments, ensuring secure setup and full user readiness on a weekly basis.• Install and troubleshoot hardware, peripherals, and software to meet client-specific operational and performance requirements.• Maintain detailed ticket documentation and system records while delivering high-quality on-site and remote support with proactive system maintenance.
EDUCATION
NAIT (Northern Alberta Institute of Technology)
Diploma of Education, Digital Media and Information Technology- IT System Administration
ABOUT GORANSH LAROIA
Graduate in DMIT - IT System Administration from NAIT, with a deep passion for technology and its applications.• Certified in CompTIA A+, Google IT Support, Microsoft 365 fundamentals and Microsoft Azure Fundamentals, showcasing skills in IT support and foundational cloud computing principles.• Currently I work as a Tier 1 IT Technician, where I excel as a team player in high-pressure situations and dynamic environments.• Approach each task with commitment to excellence, eager to explore new opportunities and continue growing in the field of Information technology.
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