Go Prabhakaran

AVP Operations @Niyama Digital Healthcare Private Ltd

Chennai, IN

Spearheading the establishment and execution of Operations, Care Administration, HR, and administrative frameworks for a startup, ensuring seamless scalability and efficiency. Led service delivery and customer experience strategy, leveraging advanced CX journey mapping, key account management, automation, project management, and CRM systems. • Technology & operations alignment, partnering with the tech team to identify and resolve operational challenges, optimizing workflows, and enhancing system performance.• Interdisciplinary collaboration by orchestrating cross-functional coordination between teams and departments to deliver integrated, high-quality services.• Referral system optimization through a well-developed and maintained structure of referral network to enhance client care pathways and service accessibility.• Data-driven client services management, ensuring meticulous documentation and real-time service analytics for performance monitoring and continuous improvement.• Knowledge & content leadership by supervision of creation and management of an up-to-date resource library, providing valuable insights and materials for stakeholders.• Community engagement & advocacy through public awareness initiatives and digital engagement strategies, including website updates, to drive outreach and impact.• Training & capability building, devising and facilitating professional development programs for clinicians, reinforcing service excellence and best practices.• Pursuing EAP & organizational well-being to foster a supportive and resilient workplace culture.

University of Madras

BA, English

Institute of Management Studies, Noida

Master of Business Administration (M.B.A.), Human Resources Development

Annamalai University

B L I S, Librarianship

Annamalai University

Master of Business Administration (M.B.A.), e Business