Gopinath Jayagopal

About Gopinath Jayagopal

As a Senior Technical Program Manager, I excel in driving the development and launch of groundbreaking mixed-reality solutions across diverse features. Partnering with cross-functional teams, stakeholders, and customers, I craft visionary product strategies, define clear roadmaps, and establish precise requirements to deliver exceptional products that not only meet market demands but surpass user expectations. My expertise in data analytics empowers me to assess and optimize product performance, while seamlessly integrating user feedback into strategic decision-making. I am a results-driven, collaborative leader, dedicated to delivering unparalleled value and excellence to both customers and stakeholders. Constantly seeking new challenges, I’m passionate about advancing the mixed-reality landscape and seizing opportunities to innovate. With a keen eye for detail and exceptional organizational skills, I have a proven track record of leading enterprise technology projects through all phases—scoping, planning, development, implementation, and support. My experience spans applications, business process optimization, and large-scale infrastructure deployments, ensuring successful outcomes at every stage.

Experience

1. Senior Technical Program Manager

   Microsoft

   Jan 2004 — Present · Redmond, WA, US

   Senior Technical Program Manager, Azure Reliability Engineering Aug 2019 - Present Led, designed, and built Azure Reliability tagging system (ARTS) which made Azure the most reliable cloud. Designed and build the process workflow to identify the owners which removed imminent risks and security threads across Azure and Microsoft.Senior Program Manager, Universal store and Commerce + Eco Systems Jan 2015 – Jul 2019 Drove and executed operational priorities, roadmaps, capacity planning, asset management and operational readiness across Universal store and commerce + eco systems division.Operations Program Manager, Bing Ads• Responsible for applications of high availability. Improve our ability to respond to Live Site incidents quickly and efficiently.• Contributed to KPIs and metrics that drive high performance and tangible results.• Managed overall release management. • Drove various bing ads specific initiatives like rebranding, holiday readiness, BCP failover readiness, data center failovers and security compliance (SOX/PCI)• Managed onshore & offshore Vendor team.• Implemented a capacity management program to maximize elasticity for our customers while minimizing our operating costs.• Collaborated with engineering teams to drive operational improvements into the deployment, reliability, and cost of the service.• Driven Ship room meetings and daily triage meetingsTest Lead, Services IT, Hyderabad, India • Overall Project Management and Program direction• Recruit and build the dev and test teams.

Education

• University of Madras

  MCA

  1992 — 1995