Gopinath Ganesan

About Gopinath Ganesan

Currently working as Senior Executive with Subject Matter Role in Managing the Service Delivery Operations for Onshore Clients by handling stakeholders to meet the Customer expectations. Build strong relationships with internal and external stakeholders and Maintain Good Relationship with clients by updating proper communication in weekly calls along with Customers and Project Managers to discuss about the project journey. Good Experience in Electronics Mobile Manufacturing Industry as PCBA Failure Analysis Engineer and also having Good Experience in Electronics Backend Service Industries as Technical Service Engineer. Handled Front End Customer Service across South Region as Operations and Warehouse Operations.

Experience

1. Senior Customer Service Executive

   Tata Communications Transformations

   Jan 2022 — Present · Chennai, IN

   Service Delivery Management Operations.Working with project managers and customers to deliver the services as required on time. Working for Customer Satisfaction with proper communications on the progression. Working closely with all Onshore and offshore stake holders to deliver the services, resolution of the issues. Working with Onshore field engineers for the smooth installation of the services. Training the internal team members on the process. Handling the escalations and resolving the escalations by addressing in proper way.

Education

• Sir Ramasamy Mudaliar Higher Secondary Schol

  Diploma, Electronics and Communications Engineering

  1998 — 2003

• Muruga Polytechnic College

  Technical Diploma, Electrical, Electronics and Communications Engineering

  2003 — 2006