Gopikrishna G J
Operations Manager @RedTeam Hacker Academy
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WORK HISTORY
Operations Manager @RedTeam Hacker Academy
Thiruvananthapuram, IN
Managed a team of sales and academic personnel, providing guidance and support to enhance team performance. Oversaw enrolment and admissions for students: Manager sheets for attendance, enrolment and global certifications. Assigned specific tasks to team members and regularly evaluated their performance to ensure accountability and growth. Conducted quality controls and monitored production KPIs to ensure operational efficiency and adherence to standards. Resolved customer complaints effectively, significantly reducing the incidence of negative Google reviews. Implemented operational strategies to ensure all processes were carried out in an appropriate and cost-effective manner. Facilitated hiring processes and conducted staff performance evaluations to optimize team composition and effectiveness. Promoted professional development: Coordinated exams, certifications, Google reviews and testimonials Coordinated efforts to find and implement solutions that increased the quality of customer service across all interactions. Developed training materials and programs to enhance employee skills and foster continuous improvement.
EDUCATION
University of Kerala
Postgraduate Degree
Kerala State Rutronix
Postgraduate
REDTEAM HACKER ACADEMY
Certified ethical hacker
Kerala University, Thiruvananthapuram
Bachelor's degree
Amity University
Master of Business Administration - MBA
ABOUT GOPIKRISHNA G J
As a passionate and performance-driven Operations Manager with over 3 years of experience, I specialize in streamlining processes, enhancing team performance, and driving strategic results across operational and academic functions. Currently leading operations at RedTeam Hacker Academy, I’ve successfully managed cross-functional teams, optimized workflows, improved enrollment systems for students, and introduced cost-effective strategies that align with organizational goals. My journey also includes impactful roles in student counseling, customer service improvement, and content coordination — making me versatile and people-focused. With a blend of technical certifications (PGDCA, Professional and Life skills), a background in literature and human resources, and a commitment to continuous learning (currently pursuing an MBA in HR), I bring both structure and creativity to everything I do. I was honored with the Operational Mastery Award 2024 for my ability to drive both productivity and engagement. Whether it’s managing internal KPIs, conducting quality audits, handling global certifications, or collaborating with academic and marketing teams — I believe in building systems that grow people and performance together.
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