Gopika Nandu
Senior Consultant- Technology Consulting @EY
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WORK HISTORY
Senior Consultant- Technology Consulting @EY
Domain: Banking | Role: Lead Business Analyst / PMO | Focus: Microsoft Dynamics 365 CRM • Leading a cross-functional team of developers and testers, acting as the primary client liaison and team lead for all project activities across delivery, quality, and stakeholder communication. • Overseeing effort estimation, resource planning, and task allocation, ensuring alignment with sprint timelines and project goals. • Supporting the end-to-end Microsoft Dynamics 365 CRM implementation for a leading private sector bank — covering requirement gathering, process mapping, solution validation, and stakeholder coordination. • Managing and tracking user stories, acceptance criteria, and sprint tasks using Azure DevOps (ADO) and Microsoft Copilot to streamline backlog grooming, improve productivity, and enhance sprint visibility. • Performing detailed fit-gap analysis to ensure functional and technical alignment between business requirements and Dynamics 365 capabilities. • Coordinating with technical architects for integrations, Power Platform automations, and data migration activities to ensure seamless deployment and performance. • Preparing and maintaining RCA (Root Cause Analysis) and EL (Enhancement List) for production issues, managing fixes, and driving process improvements. • Supporting UAT planning, conducting test case reviews, and assisting during data validation, cutover, and post-deployment support phases. • Developing functional and technical documentation, training materials, and contributing to PMO reports, status decks, and client proposals. • Utilizing tools such as Microsoft Visio, Excel, Power BI, and Power Automate for reporting, process visualization, and workflow automation. • Actively participating in Agile ceremonies (sprint planning, retrospectives, stand-ups) and ensuring strong coordination between business users, developers, testers, and PMO leadership.
EDUCATION
Xavier Institute Of Management and Entrepreneurship
PGDM
Audencia
International Student Exchange Winter Program-Audencia Business School France
SKILLS
ABOUT GOPIKA NANDU
Dynamic and driven by purpose, I bring together technology, strategy, and resilience to…
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