Gopi Seetharaman

About Gopi Seetharaman

With 25+ years of experience in Finance & Accounting, Supply Chain, and Procurement within BPO and shared services, I have guided organizations in enhancing operational performance while delivering tangible business results. My journey spans multiple geographies, managing multi-million-dollar P & Ls, and leading large-scale teams across onshore, offshore, and nearshore delivery centers.Current Role & HighlightsAs the Global Client Experience Lead at Accenture, I oversee portfolios exceeding $320M, focusing on Finance & Accounting, Supply Chain, and Procurement. I lead initiatives leveraging Generative AI, RPA, and automation to enhance process accuracy, reduce cycle times, and deliver cost efficiencies. I have successfully transitioned and stabilized 1,500+ roles globally, embedding operational consistency and measurable value.Over the years, I have focused on transforming finance into a strategic growth lever by optimizing sourcing strategies, improving working capital, and enhancing profitability. I have delivered over $40M in value through process optimization, automation, and shared services integration. Key projects include digital process control frameworks for finance functions, predictive analytics implementations, and high-value client portfolio management that resulted in improved Net Promoter Scores and operational efficiency.Key HighlightsFinance & Accounting Expertise: P2P, O2C, R2R, FP & A, Taxation, Statutory ReportingSupply Chain & Procurement: Indirect Procurement, Global Logistics, Vendor ManagementDigital & Automation: Generative AI, RPA, Intelligent Process Automation, Predictive AnalyticsOperations & P&L Leadership: Multi-location delivery, cost optimization, margin enhancementTransformation Projects: Business process reengineering, process maturity assessments, digital controls frameworksBusiness Value Delivered:$40M+ through efficiency gains, automation, and process integrationI enjoy connecting with professionals and organizations exploring innovative approaches in finance, supply chain, and operational transformation.

Experience

1. Director of Operations

   Accenture

   Aug 2021 — Present · Bengaluru, IN

   As the global lead for client experience in Finance and Procurement, I manage a $320M portfolio, focusing on process innovation, Agentic AI-enabled automation, and operational excellence to enhance accuracy, reduce costs, and improve client outcomes.My role centers on transforming finance and Procurement functions using technology, predictive analytics, and process controls to deliver measurable business value across multiple geographies and client verticals.Delivered $40M+ in operational value through automation, process enhancements, and shared services integration, improving financial performance across P2P, O2C, and R2R processes.Transitioned and stabilized 1,500+ global roles, ensuring consistent operations and compliance while enhancing process efficiency and risk management.Introduced Agentic AI solutions, reducing manual effort, improving data accuracy, and shortening reporting cycles in finance and procurement workflows.Enhanced digital process controls, enabling real-time monitoring and compliance adherence across complex global operations.Elevated client satisfaction and NPS scores by optimizing resource utilization, cost structures, and service delivery performance.Finance & Accounting, Supply Chain, Procurement, P2P, O2C, R2R, Generative AI, Digital Process Controls, Operational Excellence

Education

• Indian School of Business

  Business Management, Organizational Leadership

  2009 — 2011

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration (M.B.A.), Business Administration, Management and Operations

  2000

• Madurai Kamaraj University

  Bachelor's Degree, Commerce

  1998

• Karaikudi Alagappa University

  Masters in Finance and Controls, Finance and Financial Management Services

  2002

Skills

• Offshoring
• Bpo
• Process Excellence
• Transition Management
• Outsourcing