Gopalakrishnan K

About Gopalakrishnan K

Hello, LinkedIn community! I bring a unique blend of technical prowess and strategic acumen as your Sr Generative AI Product Maverick with a twist of Prominent Prompting. My journey includes waltzing with algorithms, sparring with data, and taming AI to craft magical solutions that make even binary code blush. Transferable Skills Snapshot:🤖 Technical Wizardry:Fluent in the language of machines, my technical prowess is the secret sauce behind crafting AI products that elicit a \"Wow!\" 🪄 Strategic Jedi:My strategic instincts are sharper than a laser-focused AI model. I\'ve mastered aligning AI initiatives with corporate goals, paving the way for innovation at every turn. Team Whisperer:I\'m not just a manager; I\'m a conductor, harmonizing diverse teams to create symphonies of success from engineering, design, and business. Innovation Guru:As a Prominent Prompt Engineer, I\'ve tamed the wild world of natural language processing, turning challenges into creative opportunities. Innovation is literally my middle name! 🦎 Adaptable Chameleon:In the ever-changing AI landscape, I\'m the chameleon effortlessly adapting to new tech and methodologies—a perfect fit for dynamic organizations. 🦎 Captain Communication:Leading teams and explaining complex tech is my bread and butter. I bring people together, turning technical jargon into plain English. 🤝🤓 AI Aficionado:My passion for AI isn\'t just a 9-to-5 thing; it\'s a lifelong affair. I eat, sleep, and breathe AI, always ready to push boundaries and tackle real-world challenges head-on. Professional Journey:From leading full-stack development to orchestrating cloud migrations, my expertise spans diverse projects in banking, real estate, healthcare, finance, and analytics. I\'ve successfully navigated compliance surveillance, trade life cycle, Salesforce projects, and technology for retail stores and e-commerce marketplaces.I\'m not just your average Generative AI Product Manager; I\'m your AI Partner in Crime, ready to bring innovation, creativity, and a dash of magic to your organization\'s AI endeavors. Let\'s make AI waves together! 🤖AI Agents! AI Voice Bots! AI Automation! Agentic AI! MCP!

Experience

1. Senior Vice President

   Citi

   Jul 2024 — Present · Tampa, FL, US

   Orchestrated the end-to-end product lifecycle for AI-powered solution for the conceptualization, development, and launch of a customer support chatbot, enhancing incident management efficiency and improving banking product assistance• Led cross-functional teams to deliver an generative ai use cases like automated risk statement generation tool and intelligent policy advisory system, reducing policy-related queries by 50%• Oversaw the creation of a machine learning-based compliance rule selection engine, streamlining regulatory processes and decreasing compliance-related errors by 35%• Spearheaded the integration of Large Language Models (LLMs) including GPT-3, GPT-4, and BERT, enhancing conversational AI capabilities and context awareness• Crafted Generative AI prompts and refining them through iterative adjustments based on model feedback to fine-tune responses, reducing hallucinations and inaccuracies.• Proficient in in zero-shot learning, few-shot learning, RAG (Retrieval-Augmented Generation), and fine-tuned LLMS for Next Best action and product recommendation • Methodologies: Agile, User Story Development, Acceptance Criteria Formulation, Test Case Design• Expertise in AI/ML frameworks (TensorFlow, PyTorch), cloud platforms (AWS, Azure, Google Cloud), MLOps tools (Kubeflow, MLflow) and Skilled in Python, Java, and Scala.• Proficient in CI/CD for AI models and DataOps tools (Spark, Kafka, Hadoop, Apache Airflow, Prefect).• Expertise in AI Agents/MCP/Agentic AI• Led the end-to-end integration of ServiceNow with the Risk Platform, enhancing operational efficiency and providing greater visibility into risk management processes.• Key Achievements• Generative AI chatbot resulted in a 30% reduction in support ticket volume and 25% increase in customer satisfaction scores• Orchestrated cross-functional teams to implement cutting-edge NLP and NLU technologies, improving intent recognition accuracy by 40% and entity extraction precision by 35%

Education

• Anna University

  B.E, Electrical, Electronics and Communications Engineering

  2002 — 2006

• ICFAI University

  CFA

• INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION

  Master of Business Administration - MBA, Finance

  2007 — 2009