Gopal Agarwal
Leader in AI-Driven Digital Transformation for Google Ads Customer Experience
- Role
- Technology Leader, Google Ads at Google
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Gopal Agarwal
My mission isn\'t just to be in front of the AI frontier; I am driven to push that frontier further up. I thrive on solving the industry\'s most complex problems at massive scale, whether it\'s transforming customer support for 4 million+ advertisers using Agentic AI and LLMs, or protecting the life savings of millions of users from financial fraud.As a founding member of Google\'s flagship DigiKavach program in India, I led Trust & Safety efforts for GPay in one of the world\'s most challenging risk landscapes. This role went beyond just data models; it involved protecting vulnerable users at scale, culminating in saving over $1.5Bn in annual user losses and establishing a brand so prominent it was featured in national media and government briefings.My \"superpower\" is being a true hybrid leader. I bridge the gap between deep technical architecture and executive-level strategic policy. I am as comfortable designing risk models, classification systems using LLMs, and data solutions as I am rallying global teams and representing Google in high-stakes policy meetings with government bodies like the MHA, MEITY, RBI, and DoT. This unique blend comes from a foundation in software engineering, sharpened by an MBA from IIM Calcutta, and proven over a decade of high-impact leadership at Google.I am selectively available for strategic advising and paid consultation engagements focused on- Architecting AI & LLM strategies for customer support transformation- Developing robust, scalable Trust & Safety and Risk Management frameworks- Anti-scam strategy (Financial Scams, Payment Fraud, Ad Spam, Ad Fraud).
Experience
Technology Leader, Google Ads
May 2025 — Present · Hyderabad, IN
Education
Indian Institute of Management, Calcutta
PGDM
2014 — 2015
NIT Warangal
Bachelor of Technology (BTech)
2004 — 2008
Skills
- Silverlight
- C++
- Ado.net
- Wcf
- Perl
- E-Commerce
- C#
- .net
- Tcp/Ip
- Javascript
- Network Security
- Xml
- Agile Methodologies
- Microsoft Sql Server
- Tfs
- Jquery
- Web Applications
- Web Services
- Sql
- Linux
- Asp.net
- C
- Ajax
- Software Development
- Data Structures
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