Gopala R Pulagam

Voice Recording Operations at Morgan Stanley @Morgan Stanley

Dedicated support Engineer at Morgan Stanley from NICE systems – Voice Recording operations and supporting Morgan Stanley voice recording infrastructure, user’s configurations and retention configurations. •Experience in generating various reports and Splunk dashboard reports for production environment. •Experience in daily and weekend RFB checks. •Experience in user migrations for Voice Recording. •Experience with regulatory requirements for voice recording configuration and retention •Troubleshooting, Failovers and recommission of NTR resiliency – CSR, CTI and Satellite resiliency. •Experience in creating technical change control requests and executing them in production environments. •Experience on creating and executing runbooks – Production environment changes for Network Isolations, Data center isolations, building power down, Microsoft patching activities. •Interactions and communications with various teams which involved in various activates. •Experience on NTR configurations for various active/passive integrations, Cicso CUCM, Avaya, BT and Speaker BUS, IPC products. •Experience in troubleshooting NTR integrations. Key Technologies / Tools: NICE NTR, NICE FUSION, CSR, MySQL.