Gopala Krishnan
Delivery Management | Project Management | Production Support | Pre-sales & Sales | IT Transformation | Client Relationship | People Management | Cross-functional Coordination
- Role
- Delivery Partner at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Gopala Krishnan
Gen X and visionary IT Delivery Support professional with over 23 years of extensive expertise in orchestrating and delivering production support services across diverse applications and platforms within capital markets and retail banking sectors spanning global locations.Capable leader, driving force behind Sales & Pre-sales initiatives, adeptly fueling business growth, coupled with formidable project management prowess, overseeing the end-to-end software development and production support lifecycle, analyzing, designing, developing, and deploying large-scale enterprise applications.Subject Matter Expert in production support, specializing in L1 and L2 support functions, managing and resolving intricate issues to maintain operational efficiency, and guiding teams.Well-versed in the intricacies of staffing, adeptly managing internal and external teams, and committed to training and grooming talents to achieve precision, timeliness, and uncompromising quality standards.A strategic thinker with a penchant for identifying and implementing innovative solutions and a driving force for operational excellence and organizational advancement.
Experience
Delivery Partner
Apr 2019 — Present · Bangalore, IN
Client: Deutsche Bank AG Apr 2019 to till date: Providing global L1 and L2 production support services for the bank through an onsite/offshore model. Emphasis on delivery, people management, staffing, and business growth.• Spearheading strategic initiatives in project management, ensuring seamless delivery of high-impact IT solutions. • Collaborating with cross-functional teams, overseeing the end-to-end project lifecycle, and implementing robust delivery methodologies. • Exhibiting expertise in financial management and monitoring, ensuring rigorous internal process compliance. • Cultivating enduring relationships with stakeholders, prioritizing clear communication and alignment with organizational goals.• Driving continuous improvement and ensuring successful project outcomes with a focus on innovation and efficiency. • Leveraging cutting-edge technologies to meet client needs and exceed project expectations.• Focusing on efficient delivery management for L1 and L2 production support across applications and middleware platforms.
Education
Bangalore University
Bachelor of Engineering - BE, Mechanical Engineering
1992 — 1996
St.Aloysius Junior College, Bangalore
12th Standard, Physics
1990 — 1992
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