Gopal Kumar
Senior Service Delivery Manager - Google Avm, India @Astreya
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WORK HISTORY
Senior Service Delivery Manager - Google Avm, India @Astreya
Gurugram, IN
EDUCATION
Punjab Technical University
Bachelor of Technology (B.Tech.)
Infocomm international
Certified AV technologist
ABOUT GOPAL KUMAR
Certified AV/IT professional with Years of experience in AV & IT Industry, Customer support, SLA management expertise, Managing and delivering Innovative AV & IT Solutions, Service delivery, Strategic planning/Business solutions, Team leadership, Project & Service management, Expense planning, Contract negotiation and OEM/ Vendor relations for business critical AV/IT infrastructure projects on time. AVIXA Premium Member & AVIXA Certified AV Technologist.Leaderships- Intelligent Service Delivery Manager with 11+ years of experience in AV & IT Industry. Strong leader for driving efficiency and cost savings through continuous process improvements. A polished individual with a drive to proactively initiate positive change.Objective- Engaging in a profession within an organization in utilizing my professional skills for providing better results & obtaining a challenging and intellectually satisfying position in the organization that allows learning new technologies.Expertise- Assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Knowledge of System integration, Customer SLA Management, AV & IT Solution designing, implementation & Services. Team Management and Operations support.Skills- Service Delivery, Helpdesk Lead & Operations support Expertise - Troubleshooting & Technical Support- Pre-Sales & Post-Sales Services - Client relationship management- Client needs assessments, Solution Development - Training and coaching, Staff ManagementCertifications- AVIXA/ Infocomm AV Technologist - Crestron CTI-P101, P102, DMC-DK, EK etc- Crestron, Extron & Kramer Control Specialist, AV Associate etc- Biamp TesiraForte, Bose, Harman and Dante Certifications- Linkedin & Udemy Leaderships Certifications etc.Professional Training & Certification-• Certified by BIAMP, BOSE, ClearOne, SHURE & SENNHEISER.• Audinate (Dante) Certified- Dante Certification Level 1, Level 2 & Level 3. • Certified Kramer AV & Control Specialist.• Certified by CRESTRON, HARMAN, POLYCOM, QSC, LIGHTWARE, HDBaseT, SAMSUNG.Mob. Number-+91••••••••48E-mail- e••••••••@gmail.com.
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