Gopal Hatwal
Support Engineer at Taboola
- Role
- Business Process Lead at Tata Consultancy Services
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Gopal Hatwal
MCA post graduate from GJU university working with Ad tech and software company having 9…
Experience
Business Process Lead
Oct 2022 — Present · Mumbai, IN
Handle more complex technical issues that L1 cannot resolve.• Provide in-depth troubleshooting, root cause analysis, and support for advanced incidents and coordinate with stakeholder Responsibilities:• Analyze and troubleshoot of application, software issues in detail.• Perform remote troubleshooting or on-site support if required.• Handle escalated incidents and provide advanced technical solutions.• Work with application developers or vendors for bug fixes or advanced configurations.• Configure and manage servers, applications, databases, or cloud services.• Maintain technical documentation and knowledge base articles.• Train and support L1 engineers if needed? Skills • Strong knowledge of operating systems ( Linux).• Experience with databases (SQL).• Scripting knowledge (PowerShell, Bash) is a plus.• Problem-solving and analytical mindset.• Ability to manage escalations professionally.Previously working as • Application Support Engineer• IT Support Specialist• System Support Engineer• Technical Support Analyst
Education
Guru Jambheshwar University of Science and Technology, Hissar
Master of Computer Applications - MCA
2007 — 2013
Skills
- Wireless Networking
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